U. Santini Moving and Storage COVID-19 Statement
Dear valued clients,
The moving industry is categorized as an essential industry business, therefore we inform you that U. Santini Moving and Storage is open for business during our regular hours. We continue to operate using all safety precautions concerning the COVID-19 situation. Our moving professionals are adapting the operations in order to meet your moving-related needs while practicing CDC and WHO recommendations. We provide our movers with hand sanitizers and gloves and practice social distancing to protect both our clients and crew members. During this state of an emergency, our number one priorities are the health and safety of employees and customers. We make sure to: • Practice all State/Federal/CDC and World Health Organization guidelines in order to prevent contagion in our community.
• Keep the distance of 6 feet from clients due to social distancing recommendations.
• Use hand sanitizers and regularly wash hands whenever the running water is available.
• Disinfect often-touched surfaces frequently (break room areas, restroom surfaces, countertops, door handles).
• Continuously ventilate the spaces we work in.
• Sanitize moving trucks after the job is completed.
• Provide masks (if they are available) and gloves for our employees to handle clients' possessions.
• Guarantee transparent communication with our employees - they will self-quarantine if even the slightest indications of flu-like symptoms appear.
In order to keep everyone safe and healthy, we make sure to adhere to the guidelines set forth by authorities and health officials. During this coronavirus crisis, our clients will be informed of any possible changes in our work by the members of U. Santini Moving and Storage. Hopefully, this unfortunate situation will soon be over, but in the meantime, you are welcome to contact our moving experts for consultations and all additional information. Thank you, U. Santini Moving and Storage


The word feedback written on a blackboard. When you file a complaint against a moving company you are giving your feedback.

How to File a Complaint Against a Moving Company

Did you know that moving is in the top three most stressful events in a person`s life? Well, if you have ever had to move houses, you have firsthand experience and know how difficult this event can be. And, when relocating, in the most cases you will search for cheap movers Brooklyn in the hope that you will save as much money as possible, considering the circumstances. Unfortunately, a lot of times you will be wrong to do so, as people are usually dissatisfied with the services of the cheapest movers around. In that situation, it is advisable to file a complaint against a moving company; you want to warn those people that are about to make the same mistake. Let us show you to the best way to do so.

Four pink piggy banks on a pink surface.
It is almost never a good idea to be frugal when you are searching for movers.

Why file a complaint against a moving company?

You might be surprised how many people refrain from filing a complaint against their movers. They are simply not sure whether they have sufficient grounds for such a complaint. However, you should know that you are the one who is paying for a service, and if you don`t feel satisfied with it, you should voice your opinion. Therefore, let`s look at the few most common reasons why people are dissatisfied with the service they got.

  • You should without any further thinking file a complaint against a moving company if they damaged your furniture in any way, and didn`t offer to reimburse you.
  • Make a complaint if they requested additional fees than the ones previously agreed upon.
  • Moreover, file a complaint if they were late which resulted in you wasting time. Every minute of your time is precious.
  • If they were rude in any way and made you feel uncomfortable, don`t give it a second thought. Feel free to file a complaint.

Reputable and reliable relocation professionals will always do their best to ensure you have a pleasant experience. That is why you should always warn others if you come across an unreliable company.

A lot of yellow warning signs that have trouble ahead written on them. You should file a complaint against a moving company at the first sign of trouble.
There are many justified reasons for a person to file a complaint against a moving company.

Make your peace with the situation before filing a complaint

What`s done is done! There is no point in you being upset about what has happened, or being enraged by it. From this moment on, you should only think about the future. What can be done to prevent such a bad experience from happening to someone else? If you can warn at least one person which movers NYC to avoid, your troubles would not have been in vain. Sometimes helping others can have a therapeutical effect. This might be what you need to make you forget about your bad experience (or at least feel better about it.)

Try to communicate with your movers

Now that you have made your peace with the situation, it is time to start doing something about it. We are all civilized creatures, and so are your movers. In a lot of cases, the problem can be easy to resolve. Why not try to talk it out first? Get in touch with your movers and try to explain the problem in detail. How did the problem originate? Which moving services Brooklyn were you unsatisfied with? Is there anything they can do to make the situation better? What is important to remember is to remain calm, and never act aggressively. There is nothing that you can gain from such a behavior. In case this approach fails and brings no result, it is time to become more proactive.

A professionally-dressed man and a woman talking. The man has a laptop on the desk in front of him.
Always try to talk it out with your movers before taking any further action.

Feel free to leave a moving review

The next step in the battle for your rights can be easy to do. All that you need are a computer and a stable access to the Internet. Moving reviews are always the first thing anyone looks at when hiring movers. They represent a person`s honest opinion about their quality. Of course, sometimes the online moving reviews could be fake, which is why it is important that you include all the necessary information when writing one.

When writing a moving review it is crucial to stay impartial. Don`t let your dissatisfaction persuade you to write a completely negative review. Instead, be honest, and do include the details. Were you happy with their attitude or not? Did you have a problem with cheap storage Brooklyn? And, were there any positive things that came out of the experience? In order for your review to have an impact on others, and be credible, you should include even the smallest of details! And, of course, remain truthful!

File a complaint against a moving company with the Federal Motor Carrier Safety Administration

In the more serious cases, when you deal with unlicensed and uninsured movers, it is your duty to inform the FMCSA. Luckily, all you will have to do is fill out a form, which you can find at the FMCSA`s website. Once your complaint enters the system, it will be on the mover`s public record. And, if the next person does a thorough research, they will see the mover`s wrongdoings, as they are now in the open.

File a complaint in a small claims court

Unfortunately, if all else fails, you have no other option but to file a complaint in a small claims court. Sometimes, only a third person can bring two parties to any kind of resolution. In this case, that would be a judge. However, we strongly advise you to leave this as a last-ditch attempt, as going to court can be more stressful than you think.

A judge`s gavel in front of a black background.
Sometimes, only a judge can solve a dispute between two parties.

We hope you will never find yourself in a situation where you have to file a complaint against a moving company. But, life is unpredictable, and at least now you know how to act if such a situation presents itself. We are keeping our fingers crossed!


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