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How to File a Complaint Against a Moving Company


Did you know that moving is in the top three most stressful events in a person`s life? Well, if you have ever had to move houses, you have firsthand experience and know how difficult this event can be. And, when relocating, in the most cases you will search for cheap movers Brooklyn in the hope that you will save as much money as possible, considering the circumstances. Unfortunately, a lot of times you will be wrong to do so, as people are usually dissatisfied with the services of the cheapest movers around. In that situation, it is advisable to file a complaint against a moving company; you want to warn those people that are about to make the same mistake. Let us show you to the best way to do so.

Four pink piggy banks on a pink surface.
It is almost never a good idea to be frugal when you are searching for movers.

Why file a complaint against a moving company?

You might be surprised how many people refrain from filing a complaint against their movers. They are simply not sure whether they have sufficient grounds for such a complaint. However, you should know that you are the one who is paying for a service, and if you don`t feel satisfied with it, you should voice your opinion. Therefore, let`s look at the few most common reasons why people are dissatisfied with the service they got.

  • You should without any further thinking file a complaint against a moving company if they damaged your furniture in any way, and didn`t offer to reimburse you.
  • Make a complaint if they requested additional fees than the ones previously agreed upon.
  • Moreover, file a complaint if they were late which resulted in you wasting time. Every minute of your time is precious.
  • If they were rude in any way and made you feel uncomfortable, don`t give it a second thought. Feel free to file a complaint.

Reputable and reliable relocation professionals will always do their best to ensure you have a pleasant experience. That is why you should always warn others if you come across an unreliable company.

A lot of yellow warning signs that have trouble ahead written on them. You should file a complaint against a moving company at the first sign of trouble.
There are many justified reasons for a person to file a complaint against a moving company.

Make your peace with the situation before filing a complaint

What`s done is done! There is no point in you being upset about what has happened, or being enraged by it. From this moment on, you should only think about the future. What can be done to prevent such a bad experience from happening to someone else? If you can warn at least one person which movers NYC to avoid, your troubles would not have been in vain. Sometimes helping others can have a therapeutical effect. This might be what you need to make you forget about your bad experience (or at least feel better about it.)

Try to communicate with your movers

Now that you have made your peace with the situation, it is time to start doing something about it. We are all civilized creatures, and so are your movers. In a lot of cases, the problem can be easy to resolve. Why not try to talk it out first? Get in touch with your movers and try to explain the problem in detail. How did the problem originate? Which moving services Brooklyn were you unsatisfied with? Is there anything they can do to make the situation better? What is important to remember is to remain calm, and never act aggressively. There is nothing that you can gain from such a behavior. In case this approach fails and brings no result, it is time to become more proactive.

A professionally-dressed man and a woman talking. The man has a laptop on the desk in front of him.
Always try to talk it out with your movers before taking any further action.

Feel free to leave a moving review

The next step in the battle for your rights can be easy to do. All that you need are a computer and a stable access to the Internet. Moving reviews are always the first thing anyone looks at when hiring movers. They represent a person`s honest opinion about their quality. Of course, sometimes the online moving reviews could be fake, which is why it is important that you include all the necessary information when writing one.

When writing a moving review it is crucial to stay impartial. Don`t let your dissatisfaction persuade you to write a completely negative review. Instead, be honest, and do include the details. Were you happy with their attitude or not? Did you have a problem with cheap storage Brooklyn? And, were there any positive things that came out of the experience? In order for your review to have an impact on others, and be credible, you should include even the smallest of details! And, of course, remain truthful!

File a complaint against a moving company with the Federal Motor Carrier Safety Administration

In the more serious cases, when you deal with unlicensed and uninsured movers, it is your duty to inform the FMCSA. Luckily, all you will have to do is fill out a form, which you can find at the FMCSA`s website. Once your complaint enters the system, it will be on the mover`s public record. And, if the next person does a thorough research, they will see the mover`s wrongdoings, as they are now in the open.

File a complaint in a small claims court

Unfortunately, if all else fails, you have no other option but to file a complaint in a small claims court. Sometimes, only a third person can bring two parties to any kind of resolution. In this case, that would be a judge. However, we strongly advise you to leave this as a last-ditch attempt, as going to court can be more stressful than you think.

A judge`s gavel in front of a black background.
Sometimes, only a judge can solve a dispute between two parties.

We hope you will never find yourself in a situation where you have to file a complaint against a moving company. But, life is unpredictable, and at least now you know how to act if such a situation presents itself. We are keeping our fingers crossed!

These guys are TRUE PROFESSIONALS! We've now moved with them twice (once in 2017 and then again this week) and we really can't say enough good things about them. Simi is incredibly easy to work with for scheduling and quotes, and the crews - John, Super Mario, and everyone - are just awesome. They're quick, incredibly careful and conscientious, and super friendly. If we ever move again (and god I hope we don't have to) we're absolutely calling them.

Allison "Elnoods" N.

From Brooklyn, NY

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CALL: 718-768-6778

Frequently Asked Questions

At U.Santini Moving & Storage Brooklyn, we've earned our reputation through honesty and transparency. We're here to address all your questions and provide peace of mind as you choose our moving services in Brooklyn.

What are your working hours?

We are open from Monday to Friday, 7:30 AM–5 PM, but feel free to contact us through our contact form anytime. We'll get back to you ASAP.

Does U.Santini Moving & Storage offer insurance?

Absolutely! We offer various types of insurance to protect your belongings, including a full replacement option. The cost depends on how much your things are worth and the deductible you choose.

How soon should I schedule my move?

It's a good idea to book your moving company at least 8 weeks before your move. If you're moving during the holidays or in the summer, it's best to schedule it 12 weeks ahead. But if your move is between September and May, you can often book movers with just 2 weeks' notice. The key is to secure your moving crew as soon as you have all the details about your move.

Do you provide packing supplies?

Yes, we do. Along with the necessary boxes and packing materials for your move, we offer various 'Saver' packages tailored to the size of your home. If you don't use all the boxes you purchased, you can return them to our team after the move, and we'll refund the unused portion.

What type of storage do you offer?

At U. Santini Moving & Storage Brooklyn, we offer complete storage solutions in climate-controlled units. Our units are monitored 24/7 to keep your belongings safe, whether you need short-term or long-term storage. We even provide storage options for very short durations, including as little as 24 hours.

Areas We Serve

We bring our professionalism and expertise to every corner of New York City. If you are looking for a tailored moving experience, our responsive team of Brooklyn movers and packers is waiting for your call. Get your quote today!