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How to File a Complaint Against a Moving Company


Did you know that moving is in the top three most stressful events in a person`s life? Well, if you have ever had to move houses, you have firsthand experience and know how difficult this event can be. And, when relocating, in the most cases you will search for cheap movers Brooklyn in the hope that you will save as much money as possible, considering the circumstances. Unfortunately, a lot of times you will be wrong to do so, as people are usually dissatisfied with the services of the cheapest movers around. In that situation, it is advisable to file a complaint against a moving company; you want to warn those people that are about to make the same mistake. Let us show you to the best way to do so.

Four pink piggy banks on a pink surface.
It is almost never a good idea to be frugal when you are searching for movers.

Why file a complaint against a moving company?

You might be surprised how many people refrain from filing a complaint against their movers. They are simply not sure whether they have sufficient grounds for such a complaint. However, you should know that you are the one who is paying for a service, and if you don`t feel satisfied with it, you should voice your opinion. Therefore, let`s look at the few most common reasons why people are dissatisfied with the service they got.

  • You should without any further thinking file a complaint against a moving company if they damaged your furniture in any way, and didn`t offer to reimburse you.
  • Make a complaint if they requested additional fees than the ones previously agreed upon.
  • Moreover, file a complaint if they were late which resulted in you wasting time. Every minute of your time is precious.
  • If they were rude in any way and made you feel uncomfortable, don`t give it a second thought. Feel free to file a complaint.

Reputable and reliable relocation professionals will always do their best to ensure you have a pleasant experience. That is why you should always warn others if you come across an unreliable company.

A lot of yellow warning signs that have trouble ahead written on them. You should file a complaint against a moving company at the first sign of trouble.
There are many justified reasons for a person to file a complaint against a moving company.

Make your peace with the situation before filing a complaint

What`s done is done! There is no point in you being upset about what has happened, or being enraged by it. From this moment on, you should only think about the future. What can be done to prevent such a bad experience from happening to someone else? If you can warn at least one person which movers NYC to avoid, your troubles would not have been in vain. Sometimes helping others can have a therapeutical effect. This might be what you need to make you forget about your bad experience (or at least feel better about it.)

Try to communicate with your movers

Now that you have made your peace with the situation, it is time to start doing something about it. We are all civilized creatures, and so are your movers. In a lot of cases, the problem can be easy to resolve. Why not try to talk it out first? Get in touch with your movers and try to explain the problem in detail. How did the problem originate? Which moving services Brooklyn were you unsatisfied with? Is there anything they can do to make the situation better? What is important to remember is to remain calm, and never act aggressively. There is nothing that you can gain from such a behavior. In case this approach fails and brings no result, it is time to become more proactive.

A professionally-dressed man and a woman talking. The man has a laptop on the desk in front of him.
Always try to talk it out with your movers before taking any further action.

Feel free to leave a moving review

The next step in the battle for your rights can be easy to do. All that you need are a computer and a stable access to the Internet. Moving reviews are always the first thing anyone looks at when hiring movers. They represent a person`s honest opinion about their quality. Of course, sometimes the online moving reviews could be fake, which is why it is important that you include all the necessary information when writing one.

When writing a moving review it is crucial to stay impartial. Don`t let your dissatisfaction persuade you to write a completely negative review. Instead, be honest, and do include the details. Were you happy with their attitude or not? Did you have a problem with cheap storage Brooklyn? And, were there any positive things that came out of the experience? In order for your review to have an impact on others, and be credible, you should include even the smallest of details! And, of course, remain truthful!

File a complaint against a moving company with the Federal Motor Carrier Safety Administration

In the more serious cases, when you deal with unlicensed and uninsured movers, it is your duty to inform the FMCSA. Luckily, all you will have to do is fill out a form, which you can find at the FMCSA`s website. Once your complaint enters the system, it will be on the mover`s public record. And, if the next person does a thorough research, they will see the mover`s wrongdoings, as they are now in the open.

File a complaint in a small claims court

Unfortunately, if all else fails, you have no other option but to file a complaint in a small claims court. Sometimes, only a third person can bring two parties to any kind of resolution. In this case, that would be a judge. However, we strongly advise you to leave this as a last-ditch attempt, as going to court can be more stressful than you think.

A judge`s gavel in front of a black background.
Sometimes, only a judge can solve a dispute between two parties.

We hope you will never find yourself in a situation where you have to file a complaint against a moving company. But, life is unpredictable, and at least now you know how to act if such a situation presents itself. We are keeping our fingers crossed!

These guys are TRUE PROFESSIONALS! We've now moved with them twice (once in 2017 and then again this week) and we really can't say enough good things about them. Simi is incredibly easy to work with for scheduling and quotes, and the crews - John, Super Mario, and everyone - are just awesome. They're quick, incredibly careful and conscientious, and super friendly. If we ever move again (and god I hope we don't have to) we're absolutely calling them.

Allison "Elnoods" N.

From Brooklyn, NY

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CALL: 718-768-6778

Frequently Asked Questions

U.Santini Moving & Storage Brooklyn has built its reputation on honesty and transparency. We are here to answer all your questions and put your mind at ease when choosing our Brooklyn movers:

What are your working hours?

We are open from Monday to Friday 7:30 AM–5 PM but feel free to contact us through our contact form anytime. We'll get back to you ASAP.

Does U.Santini offer insurance?

Yes. Our company offers several different types of insurance protection, including a full replacement for your belongings. The cost of the coverage will depend on the value you declare for your goods and the level of deduction you select.

How soon should I schedule my move?

It is recommended to arrange for the services of a moving company at least 8 weeks ahead of your planned move. If you plan to move during the holiday season or in the summer, it is advisable to schedule the move 12 weeks in advance. However, for moves that occur between September and May, you may be able to book movers with just 2 weeks' notice. Ideally, you should secure your moving crew as soon as you have all the necessary information about your relocation.

Does your company offer packing supplies?

We do. In addition to providing you with the essential boxes and packing supplies required for your relocation, we offer several "Saver" packages tailored to the size of your home. If you do not use all the boxes you have bought, you can return them to the moving team at the end of your move, and we will reimburse the remaining amount.

What type of storage does your company offer?

U. Santini Moving & Storage Brooklyn provides comprehensive storage solutions in climate-controlled units. Our units are supervised round-the-clock, ensuring the safety of your belongings, whether you store them for a short or long duration. Additionally, we offer storage services for very brief periods, including as little as 24 hours.

Areas We Serve

Our professionalism and experience extend throughout the boroughs of New York City. If you want a tailored moving process with a responsive team of our Brooklyn-based movers, get your quote today!