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Important questions to ask a mover



Moving is a complex process and one of the biggest stress-inducers for the duration of the process. It happens all the time, yet we still find it exhausting and it’s never a pleasant experience. When relocating you have to be aware that there is a wide range of different moving companies operating in your area. You have to be brave enough and choose only one company based on their website or ads. However, this can be a tricky task and you need to be very careful. Moving scams are happening very frequently, and you could be just one more victim. Hence, hiring a moving company your can trust, like U. Santini Moving and Storage can make all of the difference. Further in the article, we will discuss the most important questions to ask a mover before hiring them. Hopefully, this article will help you understand the process a little better.

Why are there important questions to ask a mover?

Before you let the moving company do a walk-through of your home, ask them these questions on time; so you don’t encounter any surprises. Ask them everything you want to know while still having the movers on the phone. This is your chance to interview the mover. You must find out if they are going to meet your needs and make any compromises. Asking them these questions about their company will also help you assess whether the company is dependable and to ensure you don’t hire a miscreant moving company. More importantly, this interview can help you learn about the company and the services they provide, from storage NYC services to the type of transportation and equipment they use. Essentially, this interview is your chance to acquire as much information from the company as possible. Later, this information will help you make the right choice.

Not every company is trustworthy

One of the main reasons questions like this exist is because you have to have trust in the company you hire. After all, you are trusting them with your belongings. But not every company is trustworthy. In fact, there have been a lot of stories in the news recently about moving companies scamming their customers. This is why it’s so important to do your research and ask the right questions.

a woman leaning on a cardboard box being stressed because she forgot to figure out important questions to ask a mover
There are fraudulent companies out there, and proper questions can help you identify them easily

Don’t just take the first company you find. Make sure you understand what they are offering and what their reputation is like. Only then can you be sure you are making the best decision for your move. Consequently, hiring international moving companies NYC to relocate you across the world will require a level of trust between you and the two sides. Luckily, there are ways to determine the professionalism of a company.

Picking the flower out of weeds

There are different types of moving companies. They all have different rates, services, and ways of doing things. Hence, it is only logical that you would want to acquire as much information as possible before signing a contract. Many moving companies claim to offer the best services and deals. But, can you actually believe them? Can you really be sure of their honesty? They all offer high-quality work and have a professional attitude. Each company will do everything to ensure that your satisfaction and a stress-free move are 100 % guaranteed. They will make you think that you would never regret spending the money if you hire them. Unfortunately, not all the movers can conduct a smooth and successful relocation. Some of the companies just don’t have the required know-how: the experience, the proper equipment, or the right approach.

You have to ensure you are getting in touch with the right company/person

Before asking anything more specific and negotiating the conditions of your moving contract, you must make sure you are not dealing with a broker. Moving brokers are sales companies that coordinate your move. But, they are actually selling the job to the actual moving professionals. The only thing they do is provide communication in your moving process for a lot of money. Besides, this indirect communication often causes miscalculations and conflicts. You have to be extremely careful. If you don’t identify a broker on time, you could lose a lot of money and get into a lot of trouble. So, what are some of the questions you could ask a broker:

  • Does the company have its own fleet of vehicles?
  • Do they have their own storage facilities?
  • Do they have their own team of movers?

If the answer to these questions is no, you are probably dealing with a broker.

The most important questions to ask a mover when hiring them

Now that you are aware of the potential things that these questions help you resolve, we are going to discuss what you should ask your movers further. Remember, this is a complex and important process for you, so you should do it properly from day one. Instead of rushing to make your choice quickly, give yourself enough room to be able to think through your choices.

two women having a conversation in a public place
There are many questions that might pop up in your head, so make sure you write them all down

Hiring a trustworthy mover will also mean being certain they will do their best to help you through the process. From the services they will provide to the advice they can give you, there are many things that differentiate a professional moving company, from a fraudulent one.

What experience do you have?

Your first question should be concerning the period of time that a specific moving company has been in business. If the company has only been a few years operating, that means they don’t have enough experience in the moving business. However, a long history doesn’t necessarily mean moving services of high quality. The experience is an important factor that will determine how smooth your relocation process goes with a certain company. Although there are companies that might do a good job, their short experience in the industry might hold them back. But this is not something that you should be worried about, as each professional company will always be honest and transparent with you about their experience.

Licenses and credentials

Check if they have a license for doing their business. Another crucial proof of a mover’s reliability and professionalism is membership in the Better Business Bureau (BBB). You can check the U.S. DOT number to ensure a legal and safe relocation. The licenses and credentials of a moving company are of the highest importance, as they are the biggest telltale sign of whether or not a company is professional. By taking the time to come up with the important questions to ask a mover, you can avoid any potential problems and ensure a smooth transition into your new home. A company without a license should not be hired, even if they ensure you they are professionals. Remember, professionals will never hold back on providing you with vital information that proves their professionalism.

One of the most important questions to ask a mover: What are your rates?

It’s important to know not only the hourly rate but also what services are included in that rate. For example, some movers might charge an hourly rate that includes loading and unloading your belongings, while others might charge a separate fee for each service. Be sure to ask about any additional charges that might apply, such as fuel surcharges or fees for long-distance moves. Also, be sure to ask how the company calculates its rates – by the hour, by the load, or by some other method.

two people exchanging money to represent the process of paying for something
The rates at which the moving company operates can make or break the deal, so make sure you enquire about it

Once you’ve got a handle on the company’s pricing structure, be sure to get everything in writing before you sign your contract. Most importantly, acquiring a moving rate from professionals, like moving companies NYC will also mean getting a moving estimate which can help you understand the pricing a lot better.

What are the services you can choose for this process?

There are a few different services that you can choose from when you’re ready to move. You can either hire a professional mover, or you can rent a moving truck and do it yourself. If you’re doing it yourself, you’ll need to make sure that you have enough people to help you with the move, as well as the necessary equipment.

a professional mover packing fragile items inside a box as one of the important questions to ask a mover when hiring them, what services they can provide
One of the important questions to ask a mover before hiring them is the services you can expect from them

On the other hand, if you’re hiring a professional mover, they will take care of everything for you. They will pack up your belongings, load them onto the truck, and then transport them to your new home. They will also unload the truck and set everything up in your new place. This is the most convenient option, but it is also the most expensive. Another option is to use a storage unit. Some companies offer storage services, others do not.

Finally, make sure you enquire about the flexibility of the company

To finalize our important questions to ask a mover, we have to discuss flexibility. In fact, this is also something you should have in mind. Is your moving date set in stone? Do you worry that you might not be able to move on that day? If so, what does your moving company think about it? Do they allow rescheduling and how will that process go? For instance, moving during the summer, or the peak season will leave little room for flexibility from the movers. Consequently, moving off-peak season will allow the movers to be able to work with you to achieve the best results. Remember, you are hiring a moving company, not the other way around. Professional moving companies will always try and help their client do things on their own terms.

Do not hold back, as this process is of high importance to you

As you approach the moving date, you might start to feel more tension around the house. This is because relocations are often very overwhelming and stressful. So, if you decide to contact a moving company, you should focus on delivering your requirements for the process. Of course, this does not mean that you should request something the company cannot provide. On the contrary, you should take your time and ensure you fully understand everything that the company has to offer, how it operates, and how it charges. As you gain more understanding of the process, you would be able to find the best way possible to approach this process. There are many important questions to ask a mover, but you also have to be aware of what you want from the moving company you hire.

These guys are TRUE PROFESSIONALS! We've now moved with them twice (once in 2017 and then again this week) and we really can't say enough good things about them. Simi is incredibly easy to work with for scheduling and quotes, and the crews - John, Super Mario, and everyone - are just awesome. They're quick, incredibly careful and conscientious, and super friendly. If we ever move again (and god I hope we don't have to) we're absolutely calling them.

Allison "Elnoods" N.

From Brooklyn, NY

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Frequently Asked Questions

At U.Santini Moving & Storage Brooklyn, we've earned our reputation through honesty and transparency. We're here to address all your questions and provide peace of mind as you choose our moving services in Brooklyn.

What are your working hours?

We are open from Monday to Friday, 7:30 AM–5 PM, but feel free to contact us through our contact form anytime. We'll get back to you ASAP.

Does U.Santini Moving & Storage offer insurance?

Absolutely! We offer various types of insurance to protect your belongings, including a full replacement option. The cost depends on how much your things are worth and the deductible you choose.

How soon should I schedule my move?

It's a good idea to book your moving company at least 8 weeks before your move. If you're moving during the holidays or in the summer, it's best to schedule it 12 weeks ahead. But if your move is between September and May, you can often book movers with just 2 weeks' notice. The key is to secure your moving crew as soon as you have all the details about your move.

Do you provide packing supplies?

Yes, we do. Along with the necessary boxes and packing materials for your move, we offer various 'Saver' packages tailored to the size of your home. If you don't use all the boxes you purchased, you can return them to our team after the move, and we'll refund the unused portion.

What type of storage do you offer?

At U. Santini Moving & Storage Brooklyn, we offer complete storage solutions in climate-controlled units. Our units are monitored 24/7 to keep your belongings safe, whether you need short-term or long-term storage. We even provide storage options for very short durations, including as little as 24 hours.

Areas We Serve

We bring our professionalism and expertise to every corner of New York City. If you are looking for a tailored moving experience, our responsive team of Brooklyn movers and packers is waiting for your call. Get your quote today!