U. Santini Moving and Storage COVID-19 Statement
Dear valued clients,
The moving industry is categorized as an essential industry business, therefore we inform you that U. Santini Moving and Storage is open for business during our regular hours. We continue to operate using all safety precautions concerning the COVID-19 situation. Our moving professionals are adapting the operations in order to meet your moving-related needs while practicing CDC and WHO recommendations. We provide our movers with hand sanitizers and gloves and practice social distancing to protect both our clients and crew members. During this state of an emergency, our number one priorities are the health and safety of employees and customers. We make sure to: • Practice all State/Federal/CDC and World Health Organization guidelines in order to prevent contagion in our community.
• Keep the distance of 6 feet from clients due to social distancing recommendations.
• Use hand sanitizers and regularly wash hands whenever the running water is available.
• Disinfect often-touched surfaces frequently (break room areas, restroom surfaces, countertops, door handles).
• Continuously ventilate the spaces we work in.
• Sanitize moving trucks after the job is completed.
• Provide masks (if they are available) and gloves for our employees to handle clients' possessions.
• Guarantee transparent communication with our employees - they will self-quarantine if even the slightest indications of flu-like symptoms appear.
In order to keep everyone safe and healthy, we make sure to adhere to the guidelines set forth by authorities and health officials. During this coronavirus crisis, our clients will be informed of any possible changes in our work by the members of U. Santini Moving and Storage. Hopefully, this unfortunate situation will soon be over, but in the meantime, you are welcome to contact our moving experts for consultations and all additional information. Thank you, U. Santini Moving and Storage


Tips for handling disputes with movers

Get Free Moving Quote


Free Moving Quote


Moving is a tiring and complicated process. It involves cleaning, gathering supplies, labeling, packing, loading, unpacking. It’s important to have a solid plan and be well-organized in order to ease the moving-day stress. However, things don’t always go as planned. Some situations are simply out of our control – bad weather during transport, traffic accident, vehicle issues. Also, there is a human factor – sloppy movers who turn up late or an injured employee. Some of these situations can be prevented if you hire a good and experienced moving company. However, certain things cannot be predicted. You will simply have to overcome such difficulties. Communicate the problem to your moving company and try to resolve it. Here are some tips for handling disputes with movers.

Hire a good moving company

In order to avoid handling disputes with movers, you should hire a good moving company. The first thing you should check is whether it has a license and insurance. Licensed movers will carefully pack and move your possessions. Also, most moving companies will offer basic insurance that doesn’t cover the actual value of your belongings. However, unlicensed movers will offer lower prices for their services, but you never know what might happen. They can damage or lose your items, or even hold them hostage. When you find cheap movers NYC , make sure to check whether they are scam movers. Finding a good moving company takes time so start early. Ask your friend and family for recommendations, browse the Internet, check the company’s website previously submitted complaints. This will help you get a clear idea about the quality of service they offer. Gather all the necessary information and make an informed decision.

Hire a good moving company.
Finding a good moving company is the most important part of the moving process.

Check your contract before handling disputes with movers

There are many things that can go wrong when moving. You can predict and prepare for certain situations. It’s important to understand your moving contract and paperwork before signing them. In this way, you will avoid being the victim of a scam but also know what your rights are. Disputes with movers can be related to expenses, delays, damaged or lost items. When it comes to moving expenses, check whether the moving estimate is specified in the contract. If you want to avoid disputes related to damage or losses, make sure to create an inventory list and take pictures of all your possessions. In case of damage, the time limit for filing a complaint is defined in the contract.

Write a complaint letter

Once you have read your contract and confirmed that the moving company failed to provide services you agreed on, try to contact them. Write a complaint letter and try to resolve the situation professionally. Describe what happened in a calm and polite manner. Did they lose or damage any of your items? Did you have a problem with storage companies NYC? Were the movers rude and unprofessional? The letter should be detailed but concise. Also, you can leave a moving review on specialized moving sites or social media.

Read your contract before handling disputes with movers.
Make sure to understand the moving paperwork before signing it.

Filing a claim is your last resource when handling disputes with movers

You should always try to solve the problem by talking to your movers. Try to be friendly and positive, instead of aggressive. We all make mistakes and the moving company might be willing to admit its mistake and reimburse you for the expenses or damage. But sometimes the only thing left to do when handling disputes with movers is to file a claim. If your company is a member of the American Moving and Storage Association contact them to deal with your dispute. You can file a claim with the Better Business Bureau, which will then be forwarded to your moving company. Usually, it takes up to 30 days to resolve an issue. If the move was interstate address your claim to the Federal Motor Carrier Safety Administration and they will proceed with the investigation.

How to cope with the moving stress

The fact is that the moving process can be exhausting and overwhelming. Especially if it involves handling disputes with movers. There are some tips and tricks that can help you cope with the stress of moving. Make a plan and stick to it. Prepare for your move well in advance so that you know what to do before, during, and after the move. Choosing a moving company is the most important part of the process. Thorough research is crucial when hiring a moving company. Carefully read all paperwork before signing it. In this way, you will avoid possible problems or scams. Sometimes, despite all your preparation, things don’t go as planned. It’s important to maintain your cool and be flexible.

Writing a complaint letter is sometimes your only option.
If the movers fail to provide a good service, write a complaint letter


You need to be prepared for handling disputes with movers. Researching reliable moving companies and hiring experienced movers could prevent problems and disputes. Unfortunately, you can’t control everything and sometimes plans fail. Even professionals make mistakes, so if a problem arises with your mover try to come to an agreement. Some issues are small and can be easily resolved. But there are situations that can cause huge problems such as destroying and damaging possessions, changing the final cost of the move, prolonging the relocation. Communicate with your movers and try to resolve the issue. Professional and reliable companies will do their best to understand your request and sort things out. If they refuse to help you, the next step would be to file a complaint or take legal action. In any case, moving problems are common and there are things you can’t control. It’s important to remain positive, take a deep breath, and work around it.

Our Affiliations