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Tips for handling disputes with movers


Moving is a tiring and complicated process. It involves cleaning, gathering supplies, labeling, packing, loading, unpacking. It’s important to have a solid plan and be well-organized in order to ease the moving-day stress. However, things don’t always go as planned. Some situations are simply out of our control – bad weather during transport, traffic accident, vehicle issues. Also, there is a human factor – sloppy movers who turn up late or an injured employee. Some of these situations can be prevented if you hire a good and experienced moving company. However, certain things cannot be predicted. You will simply have to overcome such difficulties. Communicate the problem to your moving company and try to resolve it. Here are some tips for handling disputes with movers.

Hire a good moving company

In order to avoid handling disputes with movers, you should hire a good moving company. The first thing you should check is whether it has a license and insurance. Licensed movers will carefully pack and move your possessions. Also, most moving companies will offer basic insurance that doesn’t cover the actual value of your belongings. However, unlicensed movers will offer lower prices for their services, but you never know what might happen. They can damage or lose your items, or even hold them hostage. When you find cheap movers NYC , make sure to check whether they are scam movers. Finding a good moving company takes time so start early. Ask your friend and family for recommendations, browse the Internet, check the company’s website previously submitted complaints. This will help you get a clear idea about the quality of service they offer. Gather all the necessary information and make an informed decision.

Hire a good moving company.
Finding a good moving company is the most important part of the moving process.

Check your contract before handling disputes with movers

There are many things that can go wrong when moving. You can predict and prepare for certain situations. It’s important to understand your moving contract and paperwork before signing them. In this way, you will avoid being the victim of a scam but also know what your rights are. Disputes with movers can be related to expenses, delays, damaged or lost items. When it comes to moving expenses, check whether the moving estimate is specified in the contract. If you want to avoid disputes related to damage or losses, make sure to create an inventory list and take pictures of all your possessions. In case of damage, the time limit for filing a complaint is defined in the contract.

Write a complaint letter

Once you have read your contract and confirmed that the moving company failed to provide services you agreed on, try to contact them. Write a complaint letter and try to resolve the situation professionally. Describe what happened in a calm and polite manner. Did they lose or damage any of your items? Did you have a problem with storage companies NYC? Were the movers rude and unprofessional? The letter should be detailed but concise. Also, you can leave a moving review on specialized moving sites or social media.

Read your contract before handling disputes with movers.
Make sure to understand the moving paperwork before signing it.

Filing a claim is your last resource when handling disputes with movers

You should always try to solve the problem by talking to your movers. Try to be friendly and positive, instead of aggressive. We all make mistakes and the moving company might be willing to admit its mistake and reimburse you for the expenses or damage. But sometimes the only thing left to do when handling disputes with movers is to file a claim. If your company is a member of the American Moving and Storage Association contact them to deal with your dispute. You can file a claim with the Better Business Bureau, which will then be forwarded to your moving company. Usually, it takes up to 30 days to resolve an issue. If the move was interstate address your claim to the Federal Motor Carrier Safety Administration and they will proceed with the investigation.

How to cope with the moving stress

The fact is that the moving process can be exhausting and overwhelming. Especially if it involves handling disputes with movers. There are some tips and tricks that can help you cope with the stress of moving. Make a plan and stick to it. Prepare for your move well in advance so that you know what to do before, during, and after the move. Choosing a moving company is the most important part of the process. Thorough research is crucial when hiring a moving company. Carefully read all paperwork before signing it. In this way, you will avoid possible problems or scams. Sometimes, despite all your preparation, things don’t go as planned. It’s important to maintain your cool and be flexible.

Writing a complaint letter is sometimes your only option.
If the movers fail to provide a good service, write a complaint letter


You need to be prepared for handling disputes with movers. Researching reliable moving companies and hiring experienced movers could prevent problems and disputes. Unfortunately, you can’t control everything and sometimes plans fail. Even professionals make mistakes, so if a problem arises with your mover try to come to an agreement. Some issues are small and can be easily resolved. But there are situations that can cause huge problems such as destroying and damaging possessions, changing the final cost of the move, prolonging the relocation. Communicate with your movers and try to resolve the issue. Professional and reliable companies will do their best to understand your request and sort things out. If they refuse to help you, the next step would be to file a complaint or take legal action. In any case, moving problems are common and there are things you can’t control. It’s important to remain positive, take a deep breath, and work around it.

These guys are TRUE PROFESSIONALS! We've now moved with them twice (once in 2017 and then again this week) and we really can't say enough good things about them. Simi is incredibly easy to work with for scheduling and quotes, and the crews - John, Super Mario, and everyone - are just awesome. They're quick, incredibly careful and conscientious, and super friendly. If we ever move again (and god I hope we don't have to) we're absolutely calling them.

Allison "Elnoods" N.

From Brooklyn, NY

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Frequently Asked Questions

U.Santini Moving & Storage Brooklyn has built its reputation on honesty and transparency. We are here to answer all your questions and put your mind at ease when choosing our Brooklyn movers:

What are your working hours?

We are open from Monday to Friday 7:30 AM–5 PM but feel free to contact us through our contact form anytime. We'll get back to you ASAP.

Does U.Santini offer insurance?

Yes. Our company offers several different types of insurance protection, including a full replacement for your belongings. The cost of the coverage will depend on the value you declare for your goods and the level of deduction you select.

How soon should I schedule my move?

It is recommended to arrange for the services of a moving company at least 8 weeks ahead of your planned move. If you plan to move during the holiday season or in the summer, it is advisable to schedule the move 12 weeks in advance. However, for moves that occur between September and May, you may be able to book movers with just 2 weeks' notice. Ideally, you should secure your moving crew as soon as you have all the necessary information about your relocation.

Does your company offer packing supplies?

We do. In addition to providing you with the essential boxes and packing supplies required for your relocation, we offer several "Saver" packages tailored to the size of your home. If you do not use all the boxes you have bought, you can return them to the moving team at the end of your move, and we will reimburse the remaining amount.

What type of storage does your company offer?

U. Santini Moving & Storage Brooklyn provides comprehensive storage solutions in climate-controlled units. Our units are supervised round-the-clock, ensuring the safety of your belongings, whether you store them for a short or long duration. Additionally, we offer storage services for very brief periods, including as little as 24 hours.

Areas We Serve

Our professionalism and experience extend throughout the boroughs of New York City. If you want a tailored moving process with a responsive team of our Brooklyn-based movers, get your quote today!