U. Santini Moving and Storage COVID-19 Statement
Dear valued clients,
The moving industry is categorized as an essential industry business, therefore we inform you that U. Santini Moving and Storage is open for business during our regular hours. We continue to operate using all safety precautions concerning the COVID-19 situation. Our moving professionals are adapting the operations in order to meet your moving-related needs while practicing CDC and WHO recommendations. We provide our movers with hand sanitizers and gloves and practice social distancing to protect both our clients and crew members. During this state of an emergency, our number one priorities are the health and safety of employees and customers. We make sure to: • Practice all State/Federal/CDC and World Health Organization guidelines in order to prevent contagion in our community.
• Keep the distance of 6 feet from clients due to social distancing recommendations.
• Use hand sanitizers and regularly wash hands whenever the running water is available.
• Disinfect often-touched surfaces frequently (break room areas, restroom surfaces, countertops, door handles).
• Continuously ventilate the spaces we work in.
• Sanitize moving trucks after the job is completed.
• Provide masks (if they are available) and gloves for our employees to handle clients' possessions.
• Guarantee transparent communication with our employees - they will self-quarantine if even the slightest indications of flu-like symptoms appear.
In order to keep everyone safe and healthy, we make sure to adhere to the guidelines set forth by authorities and health officials. During this coronavirus crisis, our clients will be informed of any possible changes in our work by the members of U. Santini Moving and Storage. Hopefully, this unfortunate situation will soon be over, but in the meantime, you are welcome to contact our moving experts for consultations and all additional information. Thank you, U. Santini Moving and Storage


Someone holding a question mark, wondering what to do when movers are late.

What to do when movers are late?

There are many things in life you have total control over. Unfortunately, the punctuality of your movers is not one of them. Instead of stressing out and anxiously pacing up and down your house waiting for their arrival, you need to calm down. If you want to know what to do when movers are late, all you need is to pay close attention. As always, U. Santini Moving & Storage has all the answers!

There is no room for panicking

Out of all the things you can do when movers are late, panicking is the worst one. Research after research shows that moving is one of the most stressful things a person will go through in a lifetime. Taking into consideration NYC moving costs alone is enough to make us understand the reason behind moving anxiety. However, there is nothing to be gained by panicking and frantically looking at the clock, as that will not make your movers come any sooner. Instead, take a deep breath, and think rationally. You will see that there are many things you can do when movers are late.

A man looking at his watch.
Stop glancing at your watch; it won`t do you any good!

What to do when movers are late for pickup?

It is finally your moving day! You have packed all of your furniture, and you are waiting for your movers to pick them up, but they are nowhere to be found. What should you do in such a situation? Glad you asked.

Get in touch with the moving company

When you have any type of appointment, and the other person is late, the first thing you would do is call them. There is no reason why it should be any different in this situation. Pick up your phone, and call at the office of your movers. In case you have lost their number, you can always look it up in your contract or Google it. The magic of the 21st Century is that everything is easily available.

Be calm, but firm during the conversation

It is understandable that in such a situation you will be angry and more than slightly annoyed. However, there is nothing to be gained by being loud and arguing with your movers. After all, there are always justified reasons which could make your movers late. But, even though you should remain calm during the conversation, you should also be firm when speaking. Voice your opinion, and demand concrete answers. Ask what has happened, and when you can expect for them to show up. If the delay will be for a couple of hours only, there is no need to worry. Everything can still go without a hitch.

What to do when movers are late for more than a few hours

In case you find out that your movers will be late for more than a day, you need to act quickly. For people who need to pack and move in a hurry, there are the so-called last minute movers. Contact them, and they will move you right away. Hopefully, you have not paid your movers any deposit, so you can easily switch to last-minute movers.

Remember not the be anxious, as this is not such a bad situation. At least you have all of your items next to you. And, in case you need to get your items out of the way ASAP, you can always rent reliable storage NYC. You can still salvage the situation.

A woman doing yoga on a dock.
What to do when movers are late, you ask? Stay calm!

What to do when movers are late for delivery?

Unlike the previous situation, when you had all of your items next to you, this is a more stressful one. In this case, your movers have all of your possessions, so it is understandable that you will start panicking the moment they are more than a minute late. However, keep a level head, and follow our steps. 

Again, call  your movers and find out what you can

Everything revolves around you calling your movers. If you are dealing with a reputable moving company, they will be helpful, and they will apologize for the delay. Moreover, they will give you all the details, and tell you when to expect your movers. If the delay is only for a day or two, no worries. Perhaps you can run some errands while waiting. Bear in mind that your movers will rarely be late for more than a day, as respectable moving companies care about their reputation.

Not all hope is lost if you can`t get in touch with your movers

The situation can quickly escalate if you cannot get in touch with your movers. Unfortunately, in a lot of cases, this means that you have fallen victim to a moving scam. Even though your first instinct will be to exasperate, there is still something you can do. Contact the Federal Motor Career Safety Administration, and they will tell you what you should do next. Follow their advice, and you could quickly resolve this unfortunate situation.

What to do if your movers ask for more money

In the worst case scenario, when your movers ask for more money to deliver your items, you should not waste your time. Contact your local police station, and give them all the details. They should be able to help you return your furniture that is being held as a hostage.

A police officer. If you don`t know what to do when movers are late, contact the police.
Your local police station can help you if the movers ask for ransom money for your items.

As you can see, it is vital to stay calm and resolve the situation with a clear head. Trust that everything will be okay at the end of the day. Moreover, there is never a precise answer that will tell you what to do when movers are late, as everything depends on your situation. However, one thing that you can always do once everything is said and done is file a complaint against a moving company. This is a good way of channeling your dissatisfaction, as at least you will warn other people.


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