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What to do when movers are late?


There are many things in life you have total control over. Unfortunately, the punctuality of your movers is not one of them. Instead of stressing out and anxiously pacing up and down your house waiting for their arrival, you need to calm down. If you want to know what to do when movers are late, all you need is to pay close attention. As always, U. Santini Moving & Storage has all the answers!

There is no room for panicking

Out of all the things you can do when movers are late, panicking is the worst one. Research after research shows that moving is one of the most stressful things a person will go through in a lifetime. Taking into consideration NYC moving costs alone is enough to make us understand the reason behind moving anxiety. However, there is nothing to be gained by panicking and frantically looking at the clock, as that will not make your movers come any sooner. Instead, take a deep breath, and think rationally. You will see that there are many things you can do when movers are late.

A man looking at his watch.
Stop glancing at your watch; it won`t do you any good!

What to do when movers are late for pickup?

It is finally your moving day! You have packed all of your furniture, and you are waiting for your movers to pick them up, but they are nowhere to be found. What should you do in such a situation? Glad you asked.

Get in touch with the moving company

When you have any type of appointment, and the other person is late, the first thing you would do is call them. There is no reason why it should be any different in this situation. Pick up your phone, and call at the office of your movers. In case you have lost their number, you can always look it up in your contract or Google it. The magic of the 21st Century is that everything is easily available.

Be calm, but firm during the conversation

It is understandable that in such a situation you will be angry and more than slightly annoyed. However, there is nothing to be gained by being loud and arguing with your movers. After all, there are always justified reasons which could make your movers late. But, even though you should remain calm during the conversation, you should also be firm when speaking. Voice your opinion, and demand concrete answers. Ask what has happened, and when you can expect for them to show up. If the delay will be for a couple of hours only, there is no need to worry. Everything can still go without a hitch.

What to do when movers are late for more than a few hours

In case you find out that your movers will be late for more than a day, you need to act quickly. For people who need to pack and move in a hurry, there are the so-called last minute movers. Contact them, and they will move you right away. Hopefully, you have not paid your movers any deposit, so you can easily switch to last-minute movers.

Remember not the be anxious, as this is not such a bad situation. At least you have all of your items next to you. And, in case you need to get your items out of the way ASAP, you can always rent reliable storage NYC. You can still salvage the situation.

A woman doing yoga on a dock.
What to do when movers are late, you ask? Stay calm!

What to do when movers are late for delivery?

Unlike the previous situation, when you had all of your items next to you, this is a more stressful one. In this case, your movers have all of your possessions, so it is understandable that you will start panicking the moment they are more than a minute late. However, keep a level head, and follow our steps. 

Again, call  your movers and find out what you can

Everything revolves around you calling your movers. If you are dealing with a reputable moving company, they will be helpful, and they will apologize for the delay. Moreover, they will give you all the details, and tell you when to expect your movers. If the delay is only for a day or two, no worries. Perhaps you can run some errands while waiting. Bear in mind that your movers will rarely be late for more than a day, as respectable moving companies care about their reputation.

Not all hope is lost if you can`t get in touch with your movers

The situation can quickly escalate if you cannot get in touch with your movers. Unfortunately, in a lot of cases, this means that you have fallen victim to a moving scam. Even though your first instinct will be to exasperate, there is still something you can do. Contact the Federal Motor Career Safety Administration, and they will tell you what you should do next. Follow their advice, and you could quickly resolve this unfortunate situation.

What to do if your movers ask for more money

In the worst case scenario, when your movers ask for more money to deliver your items, you should not waste your time. Contact your local police station, and give them all the details. They should be able to help you return your furniture that is being held as a hostage.

A police officer. If you don`t know what to do when movers are late, contact the police.
Your local police station can help you if the movers ask for ransom money for your items.

As you can see, it is vital to stay calm and resolve the situation with a clear head. Trust that everything will be okay at the end of the day. Moreover, there is never a precise answer that will tell you what to do when movers are late, as everything depends on your situation. However, one thing that you can always do once everything is said and done is file a complaint against a moving company. This is a good way of channeling your dissatisfaction, as at least you will warn other people.

These guys are TRUE PROFESSIONALS! We've now moved with them twice (once in 2017 and then again this week) and we really can't say enough good things about them. Simi is incredibly easy to work with for scheduling and quotes, and the crews - John, Super Mario, and everyone - are just awesome. They're quick, incredibly careful and conscientious, and super friendly. If we ever move again (and god I hope we don't have to) we're absolutely calling them.

Allison "Elnoods" N.

From Brooklyn, NY

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CALL: 718-768-6778

Frequently Asked Questions

At U.Santini Moving & Storage Brooklyn, we've earned our reputation through honesty and transparency. We're here to address all your questions and provide peace of mind as you choose our moving services in Brooklyn.

What are your working hours?

We are open from Monday to Friday, 7:30 AM–5 PM, but feel free to contact us through our contact form anytime. We'll get back to you ASAP.

Does U.Santini Moving & Storage offer insurance?

Absolutely! We offer various types of insurance to protect your belongings, including a full replacement option. The cost depends on how much your things are worth and the deductible you choose.

How soon should I schedule my move?

It's a good idea to book your moving company at least 8 weeks before your move. If you're moving during the holidays or in the summer, it's best to schedule it 12 weeks ahead. But if your move is between September and May, you can often book movers with just 2 weeks' notice. The key is to secure your moving crew as soon as you have all the details about your move.

Do you provide packing supplies?

Yes, we do. Along with the necessary boxes and packing materials for your move, we offer various 'Saver' packages tailored to the size of your home. If you don't use all the boxes you purchased, you can return them to our team after the move, and we'll refund the unused portion.

What type of storage do you offer?

At U. Santini Moving & Storage Brooklyn, we offer complete storage solutions in climate-controlled units. Our units are monitored 24/7 to keep your belongings safe, whether you need short-term or long-term storage. We even provide storage options for very short durations, including as little as 24 hours.

Areas We Serve

We bring our professionalism and expertise to every corner of New York City. If you are looking for a tailored moving experience, our responsive team of Brooklyn movers and packers is waiting for your call. Get your quote today!