U. Santini Moving and Storage COVID-19 Statement
Dear valued clients,
The moving industry is categorized as an essential industry business, therefore we inform you that U. Santini Moving and Storage is open for business during our regular hours. We continue to operate using all safety precautions concerning the COVID-19 situation. Our moving professionals are adapting the operations in order to meet your moving-related needs while practicing CDC and WHO recommendations. We provide our movers with hand sanitizers and gloves and practice social distancing to protect both our clients and crew members. During this state of an emergency, our number one priorities are the health and safety of employees and customers. We make sure to: • Practice all State/Federal/CDC and World Health Organization guidelines in order to prevent contagion in our community.
• Keep the distance of 6 feet from clients due to social distancing recommendations.
• Use hand sanitizers and regularly wash hands whenever the running water is available.
• Disinfect often-touched surfaces frequently (break room areas, restroom surfaces, countertops, door handles).
• Continuously ventilate the spaces we work in.
• Sanitize moving trucks after the job is completed.
• Provide masks (if they are available) and gloves for our employees to handle clients' possessions.
• Guarantee transparent communication with our employees - they will self-quarantine if even the slightest indications of flu-like symptoms appear.
In order to keep everyone safe and healthy, we make sure to adhere to the guidelines set forth by authorities and health officials. During this coronavirus crisis, our clients will be informed of any possible changes in our work by the members of U. Santini Moving and Storage. Hopefully, this unfortunate situation will soon be over, but in the meantime, you are welcome to contact our moving experts for consultations and all additional information. Thank you, U. Santini Moving and Storage


one dollar

When can you expect a refund from your moving company?

Choosing and hiring a moving company is one of the most important steps in the process of relocation. If you make the right decision when it comes to the process of selection of your movers and packers Brooklyn has to offer, you are going to be all set for your relocation. However, not everyone is going to be successful in this process. Some of you will make a wrong decision and take the wrong turn ending up with not so reliable moving partner as wished. Sometimes, even, you may need to ask for a refund. So, it is important to prepare for this situation even before you start moving. So, today, we are going to take a look at when you can expect to receive a refund from your moving company. This is an important topic, so bear with us till the end.

Really, when can you expect a refund from your moving company?

We are going to answer the most important question today right away. Still, the answer is not as straightforward as you may expect it to be. The thing is that all moving companies, local movers Brooklyn has to offer included, have different refund policies. Therefore, the situations in which they offer refunds on deposits or on the full amount that you were due to pay, differs. Therefore, one of the most important things that you should do before you go ahead and hire a moving company is to ask, plain and simple, what their refund policy is. Have them deliver it to you in writing or read it on their website. Ultimately, it is important to have the correct information before making your choice.

File a complaint to refund from your moving company
The first step in this process is to file a complaint

What you can do when you need a refund from your moving company

Now that you know when you can expect a refund from your moving company and have found out about the moving costs NYC move generates you are ready to make your choice of movers. However, in the case that you end up really needing to get one, you should find out how to do it. Following are the things that you can use along the way:

  • File a complaint with the moving company
  • Turn to an independent institution for help

Let’s find out more.

File a complaint with the moving company

The first step in this process, obviously, is to file a complaint with the corporate moving company. All companies, movers included, will need some time to act on it. So, make sure to find out what their window for responses is. Only in the case that it has passed move on to the next option.

business buildings
Make sure to contact independent institutions to help you receive a refund

Turning to independent institutions for help

If you have not received an answer, contact some of the following:

All of these can help you with your refund.

Be persistent when you are looking for a refund

Ultimately, you need to be persistent when you need a refund from your moving company. Make sure to get what you are due.


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