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When can you expect a refund from your moving company?


Choosing and hiring a moving company is one of the most important steps in the process of relocation. If you make the right decision when it comes to the process of selection of your movers and packers Brooklyn has to offer, you are going to be all set for your relocation. However, not everyone is going to be successful in this process. Some of you will make a wrong decision and take the wrong turn ending up with not so reliable moving partner as wished. Sometimes, even, you may need to ask for a refund. So, it is important to prepare for this situation even before you start moving. So, today, we are going to take a look at when you can expect to receive a refund from your moving company. This is an important topic, so bear with us till the end.

Really, when can you expect a refund from your moving company?

We are going to answer the most important question today right away. Still, the answer is not as straightforward as you may expect it to be. The thing is that all moving companies, local movers Brooklyn has to offer included, have different refund policies. Therefore, the situations in which they offer refunds on deposits or on the full amount that you were due to pay, differs. Therefore, one of the most important things that you should do before you go ahead and hire a moving company is to ask, plain and simple, what their refund policy is. Have them deliver it to you in writing or read it on their website. Ultimately, it is important to have the correct information before making your choice.

File a complaint to refund from your moving company
The first step in this process is to file a complaint

What you can do when you need a refund from your moving company

Now that you know when you can expect a refund from your moving company and have found out about the moving costs NYC move generates you are ready to make your choice of movers. However, in the case that you end up really needing to get one, you should find out how to do it. Following are the things that you can use along the way:

  • File a complaint with the moving company
  • Turn to an independent institution for help

Let’s find out more.

File a complaint with the moving company

The first step in this process, obviously, is to file a complaint with the corporate moving company. All companies, movers included, will need some time to act on it. So, make sure to find out what their window for responses is. Only in the case that it has passed move on to the next option.

business buildings
Make sure to contact independent institutions to help you receive a refund

Turning to independent institutions for help

If you have not received an answer, contact some of the following:

All of these can help you with your refund.

Be persistent when you are looking for a refund

Ultimately, you need to be persistent when you need a refund from your moving company. Make sure to get what you are due.

These guys are TRUE PROFESSIONALS! We've now moved with them twice (once in 2017 and then again this week) and we really can't say enough good things about them. Simi is incredibly easy to work with for scheduling and quotes, and the crews - John, Super Mario, and everyone - are just awesome. They're quick, incredibly careful and conscientious, and super friendly. If we ever move again (and god I hope we don't have to) we're absolutely calling them.

Allison "Elnoods" N.

From Brooklyn, NY

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CALL: 718-768-6778

Frequently Asked Questions

At U.Santini Moving & Storage Brooklyn, we've earned our reputation through honesty and transparency. We're here to address all your questions and provide peace of mind as you choose our moving services in Brooklyn.

What are your working hours?

We are open from Monday to Friday, 7:30 AM–5 PM, but feel free to contact us through our contact form anytime. We'll get back to you ASAP.

Does U.Santini Moving & Storage offer insurance?

Absolutely! We offer various types of insurance to protect your belongings, including a full replacement option. The cost depends on how much your things are worth and the deductible you choose.

How soon should I schedule my move?

It's a good idea to book your moving company at least 8 weeks before your move. If you're moving during the holidays or in the summer, it's best to schedule it 12 weeks ahead. But if your move is between September and May, you can often book movers with just 2 weeks' notice. The key is to secure your moving crew as soon as you have all the details about your move.

Do you provide packing supplies?

Yes, we do. Along with the necessary boxes and packing materials for your move, we offer various 'Saver' packages tailored to the size of your home. If you don't use all the boxes you purchased, you can return them to our team after the move, and we'll refund the unused portion.

What type of storage do you offer?

At U. Santini Moving & Storage Brooklyn, we offer complete storage solutions in climate-controlled units. Our units are monitored 24/7 to keep your belongings safe, whether you need short-term or long-term storage. We even provide storage options for very short durations, including as little as 24 hours.

Areas We Serve

We bring our professionalism and expertise to every corner of New York City. If you are looking for a tailored moving experience, our responsive team of Brooklyn movers and packers is waiting for your call. Get your quote today!